At Pinball Machine Sales, we want to ensure your satisfaction with our products. Our Refunds Policy is designed to provide clarity on the terms and conditions regarding returns and refunds. Please read the following information carefully:

1. Eligibility for Refunds:

  • To be eligible for a refund, you must initiate the return process within 5 business days of receiving your product.
  • The item must be in its original condition, unused, and in the original packaging.

2. Return Process:

  • To initiate a return, contact our customer support team at info@pinballmachinesaussies-au.com
  • Ship the item back to the address provided, ensuring it reaches us within the specified timeframe.

3. Non-Refundable Items:

  • All our machines are eligible for refunds provided it is within 5 business days of receiving it. 

4. Inspection and Approval:

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • Approved refunds will be processed, and a credit will be automatically applied to your original method of payment within a reasonable timeframe.

5. Late or Missing Refunds:

  • If you haven’t received a refund within the expected period, first check your bank account.
  • Contact your credit card company or bank, as processing times may vary.
  • If the issue persists, contact us at info@pinballmachinesaussies-au.com

6. Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us for further instructions.

7. Shipping Costs:

  • Shipping costs for returning items are your responsibility unless the return is due to an error on our part.

8. Contact Us:

By making a purchase from us, you agree to abide by the terms outlined in this Refunds Policy. Your satisfaction is our priority, and we are here to assist you throughout the return and refund process.