Terms of Service

Last Updated: 10/05/2025

OVERVIEW

This website is operated by Pinball Machine Sales Australia. Throughout the site, the terms “we”, “us” and “our” refer to Pinball Machine Sales Australia. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services.

We reserve the right to update or change these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of the site constitutes acceptance of any changes.

Your statutory rights under the Australian Consumer Law (ACL) are not affected by these Terms.

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1. ONLINE STORE TERMS

By using this site, you confirm that you are at least the age of majority in your state or territory of residence or that you are the age of majority and have given consent for any minor dependents to use this site.

You must not use our products for any illegal or unauthorised purpose, including but not limited to copyright infringement or breach of liquor laws. We reserve the right to refuse service to anyone, at any time, in accordance with applicable laws, including consumer protection and anti-discrimination laws.

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2. PRODUCTS & PRICING

Prices are subject to change without notice. Product descriptions, imagery, and colour representations are provided in good faith but may vary slightly from actual items.

We reserve the right to:

Limit quantities available per order
Restrict sale of items to specific regions
Discontinue any product at any time without notice

Where applicable, installation services (e.g. for pool tables) incur additional fees and conditions. Additional costs may apply for complex access (e.g. stairs), and this will be discussed with the customer prior to fulfilment.

Scratch-and-dent or pre-loved items are non-returnable, but are covered by consumer guarantees unless explicitly stated otherwise in the product listing.

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3. ORDERS & CANCELLATIONS

Customers may cancel or modify their order within 1 hour of purchase with no penalty. After this window, cancellation may incur a 10% restocking fee (if boxed) or 20% (if unpackaged), and original shipping fees are non-refundable.

Pre-orders are refundable if the delay exceeds 30 days from the estimated dispatch date. Custom orders are non-refundable except where there is a fault covered under consumer guarantees.

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4. DELIVERY & RISK

Delivery options include home delivery, depot collection, and third-party courier pickup (by arrangement).

Risk and responsibility for goods passes to the customer 24 hours after delivery is marked complete. During this 24-hour window, customers must notify us of any damage or defects. After this time, the item is deemed under the customer’s duty of care.

Customers are responsible for confirming safe access and providing accurate delivery details. Additional fees may apply if redelivery or specialised handling is required.

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5. RETURNS & REFUNDS

Our change-of-mind policy is outlined at: Refund Policy

Return Conditions:

Customer covers return freight
10% restocking fee applies if item is in original packaging
20% restocking fee applies if unpackaged or unboxed
Initial shipping costs are non-refundable

Refunds will be processed to the original payment method within 1–3 business days after approval, or immediately for bank transfers (delays may depend on your bank).

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6. WARRANTY

All products come with guarantees under the Australian Consumer Law. For detailed coverage per product category, see our Warranty Policy.

In most cases, we will attempt to resolve issues by supplying spare parts or remote support first.

All warranties are Back-to-Base unless otherwise stated. For full terms, read our Warranty Policy and Terms of Service.

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6A. PRODUCT-SPECIFIC WARRANTY & RESOLUTION GUIDELINES

Kegerators:

Common issues (e.g. faulty fans, regulators, compressors, circuit boards) will be addressed via spare parts or video-guided troubleshooting.
We provide end-to-end video installation support. In metro areas, we may assist with technician repair if needed.
Customers are expected to complete line cleaning and view all troubleshooting documentation before claiming warranty.
Cosmetic damage (e.g. front door dents) may result in partial part replacement (e.g. new door).

Pool Tables:

No issue requires full return. All components (e.g. slate, cushions, bracing, pockets) are replaceable.
If a fault is raised, we may send our install team (cost to customer). If fault is verified, the install cost is refunded.
Cloth/pocket issues can be resolved via fast-dispatch parts directly from the supplier.

Arcade Machines:

Spare parts available for joystick, buttons, power supply, hard drive, motherboard, graphics card.
Repair videos are provided for all hardware/software fixes.
Major faults (e.g. total screen failure, DOA, electrical hazard) may warrant replacement or refund.

Virtual Pinball Machines:

Issues with solenoids, speakers, displays, or motors are typically resolved with parts.
Systems are closed and do not require user firmware updates.
Remote video-based support is prioritised before requesting return. Speaker failures are treated as serviceable.

Other Products:

Replacement parts or full units may be sent for damaged bar furniture or decor.
Items like bar mats, stools, neon signs are replaced if faulty; they are not serviced with parts.

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7. ALCOHOL SALES & AGE RESTRICTIONS

We retail alcohol products under the following licences:

NSW Liquor Licence Number: LIQP770018043
QLD Liquor Licence Number: 241930

You must be 18+ to purchase or receive alcohol. By placing an order, you confirm that you meet the legal drinking age in your jurisdiction.

We may request identification upon delivery to verify age compliance with liquor laws.

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8. THIRD-PARTY TOOLS & LINKS

We may offer tools or integrations operated by third parties (e.g., finance providers, courier tracking). Use of these tools is entirely at your discretion and risk.

Links on our site may direct you to external websites not controlled by us. We are not liable for third-party content or any losses incurred by their use.

We recommend reviewing third-party terms and conditions before use.

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9. USER-GENERATED CONTENT

By submitting reviews, photos, or other content to our site, you grant us a royalty-free, non-exclusive right to use, reproduce, publish, and display your content.

We reserve the right to remove any content that is offensive, misleading, false, or breaches intellectual property laws.

We will comply with privacy laws when handling any personal data provided by users.

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10. PRIVACY

We only collect customer data with consent and use it for fulfilment and marketing purposes. We do not sell or share your personal information with third parties.

Our full privacy policy is available at: Privacy Policy

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